FAQs

The Dr Grillz DIY mould kit is included with every purchase. It has everything needed to take a mould and post it back. The postage costs are all included. Extra putty and trays are also included at no additional cost.

The instructions are quite easy to follow. It does sometimes take a few goes to get the perfect mould.

For an ideal result, see your dentist for a clean and get them to do the moulds for you.

The instructional video can be found HERE

The Dr Grillz DIY mould kit is included with every purchase. It has everything needed to take a mould and post it back. The postage costs are all included. Extra putty and trays are also included at no additional cost.

The instructions are quite easy to follow. It does sometimes take a few goes to get the perfect mould.

For an ideal result, see your dentist for a clean and get them to do the moulds for you.

The instructional video can be found HERE

Most Dr Grillz options can be found in the Shop or you can use the Custom Grillz Designer tool to make your own unique piece. If you already know what you are after, search the shop to order the type of piece you’d like. If you are unsure about what you would like, you can play around with the designer tool.

All purchases include a moulding kit. Once payment is received a kit will be posted to you and a link for instructions will be sent. If you have a specific custom order, see below.

We are able to offer any custom piece that you can imagine, providing we have access to the appropriate materials and your teeth will support the design. For these types of orders we ask that you email us directly at info@drgrillz.com. Pictures and sketches are a big help. Due to the amount of orders we receive we may take some time to get back to you. A follow up email if we have missed you also helps a lot.

We use Australia Post Express for our shipping within Australia. There may be delays in shipping, especially for events outside of our control. If you need items shipped urgently we can arrange Uber Delivery (within Perth) or a courier for overnight delivery (within Australia). These will incur an additional cost.

All payments are submitted via Stripe. We offer finance options through Afterpay, which has a $2k limit. We do not offer split payment.

Grillz are custom made jewellery, and therefore we cannot offer returns or refunds for change of mind once the piece is made. If a piece is faulty or not fitting it may require a remake. We will cover the costs for this, as part of our Perfect Fit Guarantee.

If you change your mind immediately after placing the order, you will receive a refund minus any Stripe fees & -$50 if the moulding kit has been posted.

Custom jewellery is not an exact science and sometimes teeth are not well shaped to hold the piece in place firmly. Modifications or a small amount of adhesive may be needed. Sometimes with custom jewellery there is some back and forth to make it perfect, which does take time. 

Custom jewellery does take time unfortunately (as do the best things in life). Usually your piece will be done within 4 weeks. If there is a lot of hand-setting of diamonds, crooked teeth or a lot of teeth on the piece this can take longer. This is because we want to provide the highest quality Grillz, which can take a bit of time in the finishing stages to give a high shine.

As I am a dentist I work from a dental surgery. I don’t have a Grillz jewellery shop (yet). My goal is for you to be able to order and design your own custom grillz from your phone.

For bookings for general dentistry in Perth contact me info@drgrillz.com